Refund and Returns Policy

Last updated: 12 October 2026

At Annette Oelofse Mohair Products (trading as Mohair Blanket), we want you to love your natural fibre products. If you are not completely satisfied, you may return eligible items within 14 days of delivery, as set out below.

This policy does not limit any rights you have under the Consumer Protection Act 68 of 2008 (CPA) or the Electronic Communications and Transactions Act 25 of 2002 (ECTA).

1. 14-day returns

You may return a product within 14 days of the date you received it, provided that:

• the product is unused, unworn, unwashed and in the same condition you received it;
• it is returned in its original packaging, with all labels and tags attached;
• the product and its packaging are not damaged; and
• you include proof of purchase (your order number or invoice).

Items returned that do not meet these conditions will not be accepted and will be sent back to you at your cost.

2. Refunds are for products only, not courier fees

Refunds cover the purchase price of the returned product(s) only.

• Original delivery fees are not refundable. The courier or shipping fee you paid when placing your order covers a service that has already been provided.
• Return courier fees are paid by you. You are responsible for the cost of sending the item back to us, and for any loss or damage while it is in transit to us. We recommend a tracked, insured courier service.
• Re-delivery fees for exchanges are also for your account.

The only exception is set out in section 4 (defective or incorrect items), where we cover the courier costs.

3. Items that cannot be returned

For hygiene, safety or practical reasons, the following cannot be returned unless they are defective or incorrect:

• custom-made or made-to-order items, or items altered to your specifications (for example, custom sheepskin boots or custom orders placed by email);
• socks, innersoles, slippers and other footwear that has been worn;
• yarn that has been wound, cut, knitted or crocheted;
• farm stall food and drink products (such as jams, Rooibos tea and wine) and other perishable or consumable goods;
• gift vouchers; and
• items bought on clearance marked “final sale”.

4. Defective, damaged or incorrect items

If your product arrives damaged, is defective, or is not what you ordered, please contact us within 48 hours of delivery where possible, with your order number and clear photos of the item and packaging.

In these cases, and in line with section 56 of the CPA, you may return the item within six months of delivery. We will, at your choice, repair or replace it or refund you in full. We will cover the reasonable courier cost of returning a defective or incorrect item and of sending you a replacement. Normal wear and tear, misuse, or not following the care instructions are not defects.

Natural fibre products vary slightly in colour, texture and size from batch to batch, and screen colours may differ from the actual product. These natural variations are not defects.

5. How to return an item

1. Email us at [email protected] within 14 days of delivery with your order number, the item(s) you want to return and the reason.
2. Wait for our confirmation and return instructions. Please do not send items back without contacting us first.
3. Pack the item securely in its original packaging and send it to: Kruisaar Farm Stall, Route N9, Waboomskraal, George, 6530.
4. Send us the courier tracking number.

6. Refund processing

Once we receive and inspect your return, we will email you to confirm whether it has been approved.

Approved refunds are paid to your original payment method (card refunds through our payment provider, or EFT to your nominated bank account) within 10 business days of approval. Your bank may take a few extra days to reflect the funds.

If you prefer, we can exchange the item for another size, colour or product, subject to stock. Any price difference and delivery costs will be for your account.

7. International orders

International returns follow the same rules. Customs duties, import taxes and international courier fees are not refundable and are for the customer’s account, both on the original order and on the return.

8. Contact us

Annette Oelofse Mohair Products, Kruisaar Farm Stall, Route N9, Waboomskraal, George, 6530

Phone: +27 (0)82 466 6174 · Email: [email protected]