1. Detailed description of goods and/or services
ANNETTE OELOFSE MOHAIR PRODUCTS is a business in the Mohair industry that offers high quality mohair products to the public.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within FOUR days and delivery confirmed by way TRACKING NUMBER / PURCHASE VOUCHER WHICH WILL INDICATE THE METHOD OF DELIVERY AS WE WOULD LIKE TO KEEP COSTS AS LOW AS POSSIBLE WE WILL LOOK FOR CHEAPEST COURIER METHOD FOR THE SPECIFIC CLIENT.

3. Return and Refunds policy
The provision of goods and services by ANNETTE OELOFSE MOHAIR PRODUCTS is subject to availability. In cases of unavailability, ANNETTE OELOFSE MOHAIR PRODUCTS will refund the client in full within 30 days. Cancellation of orders by the client will attract a 30% administration fee. IF UPON RECEIVING YOUR PURCHASE YOU ARE NOT SATISFIED WITH YOUR CHOICE OF PRODUCT(S) AND WISH TO RETURN IT FOR A REFUND, PLEASE RETAIN THE PRODUCTS ORIGINAL PACKAGING, WITH LABLES ATTACHED, DO NOT WEAR PRODUCT. CLIENT NEEDS TO RETURN PURCHASED PRODUCT(S) ON OWN COST WITHIN 7 DAYS OF DELIVERY.

4. Customer Privacy policy
ANNETTE OELOFSE MOHAIR PRODUCTS shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569

5. Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express credit cards or by bank transfer or with Swift Code into the ANNETTE OELOFSE MOHAIR PRODUCTS bank account, the details of which will be provided on request

6. Credit card acquiring and security
Credit card transactions will be acquired for ANNETTE OELOFSE MOHAIR PRODUCTS via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by ANNETTE OELOFSE MOHAIR PRODUCTS separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. Responsibility
ANNETTE OELOFSE MOHAIR PRODUCTS takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and ANNETTE OELOFSE MOHAIR PRODUCTS chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 33 Waratah Street, Wavecrest, Jeffreys Bay, 6330.

11. Variation
ANNETTE OELOFSE MOHAIR PRODUCTS may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by ANNETTE OELOFSE MOHAIR PRODUCTS CC based in South Africa trading as Annette Oelofse Mohair Products CC and with registration number 2011/073819/23.

13. ANNETTE OELOFSE MOHAIR PRODUCTS contact details
Email: annette@mohairblanket.co.za Telephone: 082 466 6174

14. Customers residing outside of South Africa
We are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information.